Privacy policy

Last Updated: October 2026

At PHAEVOX™, your privacy matters to us. We are committed to protecting your personal information and providing a safe, secure, and reliable shopping experience when you visit our website or purchase our products.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit phaevox.com, place an order, or contact our support team.

We do not sell your personal information.

1. Information We Collect

When you visit our website, place an order, or interact with our services, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Billing and shipping address

  • Phone number, if provided

  • Order details and purchase history

  • Payment information processed securely through our payment providers

Technical Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions with our website

  • Referring websites and general browsing activity

This information helps us maintain website security, improve performance, and provide a better shopping experience.

2. How We Use Your Information

PHAEVOX™ uses your information to:

  • Process and fulfill your orders

  • Arrange shipping and delivery of purchased products

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Process payments and help prevent fraudulent transactions

  • Improve our website, products, and shopping experience

  • Comply with applicable legal and regulatory requirements

  • Send promotional emails when you have consented or where otherwise permitted by law

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

3. Sharing Your Information

We share personal information only when reasonably necessary to operate our business, provide our services, or comply with the law.

This may include sharing information with:

  • Payment providers to securely process transactions

  • Shipping and fulfillment partners to prepare and deliver your orders

  • Website and technology providers, including Shopify, to operate and maintain our online store

  • Customer support and security providers to assist customers and protect our business

  • Legal or regulatory authorities when disclosure is required by law

Because PHAEVOX™ works with third-party fulfillment partners, certain order details, such as your name, shipping address, and purchased items, may be shared with the relevant partners to fulfill and deliver your order.

We do not sell your personal information. Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

4. International Orders and Data Transfers

PHAEVOX™ may work with service providers and fulfillment partners located in different countries to process and deliver orders.

As a result, your personal information may be transferred to or processed in a country other than the country where you live. Privacy laws in those countries may differ from the laws in your jurisdiction.

Where required, we take appropriate steps to ensure that international transfers of personal information comply with applicable privacy laws.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep essential shopping cart and checkout functions working

  • Remember certain website preferences

  • Understand how visitors use our website

  • Improve website performance

  • Support advertising and marketing activities where enabled and permitted

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features.

6. Data Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Payments are processed through third-party payment providers. We do not intentionally store complete payment card details on our own systems.

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain types of processing

  • Opt out of certain marketing communications or targeted advertising, where applicable

  • Request a copy of your information in a portable format, where applicable

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing a request.

8. Children's Privacy

PHAEVOX™ is not intended to knowingly collect personal information directly from children who are not legally permitted to use our services without appropriate authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms.

We are not responsible for the privacy practices or content of websites that we do not control. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact PHAEVOX™

If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.

Brand: PHAEVOX™

Website: https://www.phaevox.com

Contact Page: https://www.phaevox.com/pages/contact

We will review your inquiry and respond as appropriate.

Thank you for trusting PHAEVOX™ with your shopping experience.